Udupi: Since the monsoon season is here, District in-charge minister Dr Jayamala launched ‘Udupi Help’ a mobile application to address public grievances during the season.
The app can be downloaded via Google play-store and installed on a smartphone. The app will guide to select the language of one’s choice. After accepting the terms and conditions, the mobile phone number has to be registered and subsequently a one-time password (OTP) is sent to the registered mobile phone number to confirm the registration process. The location is identified through the Global Positioning System (GPS) enabled on the mobile phone.
In the app, the user should furnish their personal details including name, landmark and gender in order to further use the app. Facilities to submit complaints are on the opening page of the app. Furthermore, there is also a video that demonstrates how to use the app.
The app allows one to submit various grievances during the monsoon season regarding issues related to uprooted electricity poles, floods, damage of house or properties during lightning, overflowing manholes, landslides and mosquitoes breeding in stagnant water.
Once the user clicks the grievance button in the app, the app allows a user to upload photographs and videos. The process takes place once the complaint is registered, subsequently, the complainant will receive a complaint identity. Later the complaint will reach the Information Technology (IT) section of the Udupi Municipality as well as the natural calamity authority at the Deputy Commissioner’s office at Manipal. Immediately when the complaint is received the IT engineers will forward these to the nodal officers appointed at different wards of the municipality. Through the GPS feature, the team of officials will reach at the earliest to the mentioned place in the complaint form.
Soon after the briefing of the app launch ceremony the Deputy Commissioner, Hephsiba Rani Korlapat, said that “all the 35 wards in Udupi City Municipal Corporation limits have been divided into three divisions and each division has a nodal officer to sort out the grievances. Separate teams have been formed with members drawn from Mangalore Electricity Supply Company Limited (MESCOM), Forest Department and the City Municipal Corporation.”
She also said that our target is to solve any problem related to monsoon within six hours. The app was developed on the lines of C-Vigil of the Election Commission of India (ECI). This app will also help people to interact with the staff of the Udupi CMC.
Presently the app usage restricted only in the Udupi CMC limit but in future, there are plans to extend it to the entire district – she added.
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