Bengaluru: The Kempegowda International Airport (KIA) has emerged topmost, among all particpating airports in an international survey of satisfaction levels of passengers.
According to the first-ever Arrival Survey of ACI-ASQ (Airports Council International-Airport Service Quality), conducted by the Airports Council International for the first quarter of this financial year the KIA has scored 4.67 points(out of 5) followed by the Abu Dhabi International Airport with 4.53 points and Toronto Pearson International Airport at third place with 4.44 points. Notably, KIA was the only Indian airport that participated in this competition.
The ACI has been conducting departure surveys for 358 international airports worldwide.
The ASQ Arrivals Survey measures passengers’ views on five key areas of disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.
