Bengaluru: In an event that might remind some people of the Samsung Galaxy Note 7, a Xiaomi Redmi Note 4 smartphone was seen catching fire in a video inside a shop in Bengaluru. While a shopkeeper was seen trying to insert the SIM into a customer’s Redmi Note 4, it caught fire after an explosion and burned the handset’s entire body substantially.
In a video shared by The Explode, it can be seen that the customer’s Xiaomi Redmi Note 4 was not connected to a charger or any other accessory and simply burst into flames while the retailer was handling the smartphone. As most of such cases are usually associated with overheating of the handset while charging or otherwise, this seems to be a rather rare case.
Gadgets 360 got in touch with Xiaomi India about this incident, the company responded by saying, “At Xiaomi, customer safety is of utmost importance to us. We have reached out to the customer to investigate this matter, and are awaiting further response.” As per Tech Case, which initially reported the incident, the customer has since received a replacement for the Xiaomi Redmi Note 4 from the company.
Thankfully nobody got injured in this incident but clearly by very narrow margin. If the phone would have caught fire while someone was over a call, there was every possible chance that it could have caused serious injury. As consumer safety is something that has previously created huge problems even for big players like Samsung, Xiaomi might have to make a strong statement regarding the matter eventually. Having said that, this is currently an isolated incident and doesn’t necessarily imply an inherent problem with the handset.
Inputs from NDTV
